PUBLIC NOTICE: OUR LOBBY IS CLOSED

PUBLIC NOTICE

DUE TO THE THREAT OF THE CORONA VIRUS (COVID-19), C.G.U.D WILL BE FOLLOWING THE CDC & OCCUPATIONAL SAFETY & HEALTH GUIDELINES FOR OUR EMPLOYEES AND CUSTOMERS.

UNTIL FURTHER NOTICE, OUR LOBBY IS CLOSED. PLEASE UTILIZE THE DRIVE THRU FOR PAYMENTS & FOR ALL OTHER INQUIRES (I.E. SALES/ SERVICES, ETC.) OR TO MAKE A PAYMENT BY PHONE. PLEASE CALL 423-569-4457 (SCOTT), or 423-346-7256 (MORGAN).

Our office is now accepting ONLINE BILL PAY.
You will need to know the NAME on the account and the ACCOUNT NUMBER.
All ACH/CHECK payments will be FREE.
Credit/Debit cards will have a convenience fee of $3.00 or 3% whichever is higher.

 


PUBLIC NOTICE: DAMAGE OF NATURAL GAS PIPELINES

The Tennessee Public Utility Commission-Gas Pipeline Safety Division  performed the 2018 Safety Inspection at Citizen’s Gas Utility District.

Citizens Gas Utility is required by Law to enhance Public Awareness and take corrective action to reduce the number of damages to the gas pipeline system caused by excavators and/or other Individuals. Therefore, Citizens Gas Utility will impose the following actions.

Starting September 1,2018 those individuals and/or companies responsible for the damage of gas pipelines, due to their failure or neglect to contact and strictly follow the guidelines set for by the Tennessee One Call System (811) shall be charged/billed for the cost of damages and repairs. Repeat offenders shall be reported to the Underground Utility Damage Enforcement Board.

Respectfully,

Citizens Gas Utility District


EXCESS FLOW VALVES ARE NOW AVAILABLE TO EXISTING CUSTOMERS, AT NO ADDITIONAL CHARGE  

Some service lines already have excess flow valves installed.

 Excess Flow Valve (EFV) Information

You may request that Citizens Gas Utility District install an excess flow valve (EFV) on the gas line to you property.  EFV’s are mechanical shut-off devices that can be installed in the gas pipe running to the gas meter at your property.  An EFV is designed to stop the flow of gas if the service line is broken, for example, by an excavation accident.  Stopping the flow of gas from a broken service line significantly reduces the risk of natural gas fire, explosion, personal injury, and/or property damage.

If you notify us that you want an EFV, we will contact you to set up a mutually agreeable date to install one on your service line.  There is no cost to you to install the EFV.  If it becomes necessary to replace the EFV on your service line, we will replace it at no charge to you.

EFV’s cannot be installed on some service lines due to high gas flow, low pressure, or other factors.  If you request an EFV, but your service cannot accommodate one, we will let you know.  Please note that some newer service lines may already have an EFV installed.  If your service line already has an EFV installed, we will inform you when you make your installation request.

To request an EFV installation, please contact your nearest Citizens Gas Utility District office in Helenwood or Wartburg.

Did you know that we take debit/credit card payments via telephone? And it is FREE of charge!

To pay your bill, call (423) 569-4457 in Scott County, or (423) 346-7256 in Morgan County.

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